The Federal Reserve Bank of San Francisco
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Highlights
 
Federal Reserve Consumer Help Federal Reserve Consumer Help
The Federal Reserve's new centralized consumer intake function has been designed to provide national support and resources to consumers with inquiries or complaints about a bank or other financial institution.
   
Personal Financial Education
The Fed wants to help you find tools and resources for financial goal setting, money management, credit, and borrowing. To get started, select your state.
   
 

Information & Assistance

Our Purpose

Your Banking Rights

Consumer Complaints (off-site)

Foreclosure Resources (off-site)

Personal Financial Education

Resources
A list of online consumer information resources
more
Contacts
General contact information for FRBSF departments and functions
more
Publications

Bank Products

Credit & Charge Cards

Frauds & Scams

How to Establish, Use, & Protect Your Credit

Plastic Fraud

Private Mortgage Insurance (PMI)

SHOP: The Credit Card You Pick Can Save You Money (PDF - 214KB)

Take Charge: Fighting Back Against Identity Theft (off-site)

Your Credit Report

Your Credit Rights

more

About Consumer Information

Consumer protection laws cover virtually all financial transactions involving consumers, including charge and credit card, ATM, deposit account, automobile lease, and mortgage transactions. The Federal Reserve:

  • Implements these laws
  • Ensures that consumers get comprehensive information
  • Ensures fair treatment
  • Assists consumers in filing complaints
  • Responds to inquiries
  • Provides consumer education publications and other materials