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Credit and Charge Cards
What Consumers Should Know about the Cost and Terms of Credit
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Using credit and charge cards to pay for purchases is a fact of life
for consumers today. Many people have at least one credit card, if
not more than one card.
Applications and solicitations for credit and charge cards are readily
available. You may find them in "take-one" racks in stores and restaurants,
in some magazines or catalogs, or in your mail at home, even if you
haven't asked for an application.
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Learn About the New Credit Card Rules 
The Federal Reserve Board announced new rules for credit card companies, effective February 22, 2010. Check out the new site, "What You Need to Know: New Credit Card Rules," to review the new credit card protections designed to benefit consumers and key changes you should expect. (learn more )
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Credit Cards vs. Charge Cards
Many people use the terms credit card and charge card interchangeably,
but there are important differences. In general, a credit card lets you
make purchases for which you are billed later. Most credit card accounts
allow you to carry a balance from one billing cycle to the next; however,
you have to pay interest on that balance. Usually, you have to pay at
least a certain amount of your balance each time you receive a bill.
A charge card is a specific kind of credit card. The balance on a charge
card account is payable in full when the statement is received and cannot
be rolled over from one billing to the next. Because you cannot carry
a balance, a charge card doesn't have a periodic or annual percentage
rate, so there is no rate for a charge card issuer to disclose.
Uniform Disclosures
To make sure that consumers receive detailed and uniform disclosures
of rates and other cost information related to credit and charge card
accounts, Congress passed the Fair Credit and Charge Card Disclosure Act
in 1988. To implement the law, the Federal Reserve amended its Truth in
Lending regulation (Regulation Z).
Truth in Lending is designed to help consumers know the cost and terms
of credit. The regulation requires credit and charge card issuers to reveal
important information in a clear, easy-to-read, and easy-to-compare manner
so that consumers can shop for the credit terms that work best for them.
This pamphlet summarizes some of the major features of the regulation.
The regulation has always required credit and charge card issuers to
tell consumers things such as the interest rate they'll be charged for
credit, but the information wasn't always easy for some people to find.
Now,
all issuers of credit and charge cards must either provide specific
information in an easy-to-read table with headings, or they must alert
you of any costs associated with a card and provide a toll-free number
and an address so you can find out the details. This information will
make it easier for you to find important cost information and compare
the terms offered by different card issuers.
Earlier Disclosure
Truth in Lending also requires card issuers to provide the information
earlier than they had in the past. This lets you find out what credit
will cost you before you are charged any fees. If a card issuer calls
and takes your card application over the telephone and there is a fee
for the card issuance or availability, including any fee based on account
activity or inactivity, the card issuer must verbally give you the required
information at that time. If there is no fee for the card or if the fee
isn't required until you actually use the card, the card issuer can mail
you the fee information instead of telling you over the phone. You must
receive the information within 30 days, but no later than the delivery
of the card.
What Must Be Disclosed
When you apply for a credit or charge card, a card issuer must either
disclose directly, in the form of a table with headings, or tell you how
to obtain the following information:
- The annual percentage rate (APR) for purchases made on credit (credit
cards only).
- How the APR is determined if it is a variable rate (credit cards
only).
- The method the issuer uses to compute the balance for purchases against
which the finance charge is imposed. Calculating an average daily balance
or using the outstanding balance at the beginning of the billing cycle
are examples of these methods (credit cards only).
- The amount of any minimum finance charge (credit cards only).
- Any transaction fee for purchases, whether a specific dollar amount
or percentage fee.
- Transaction fees for cash advances and fees for paying late or exceeding
the credit limit.
- The amount of any type of annual fee that you will be charged.
- When charges made to a charge card are due and payable.
Renewals
If there is an annual renewal fee for a card, you must be given an opportunity
to cancel the card if you don't wish to pay the fee.
For More Information
If you have questions or complaints about a particular
issuer, contact the appropriate agency. |
For state-chartered banks in the Twelfth District that are members
of the Federal Reserve System:
Federal Reserve Consumer Help 
The Federal Reserve's new centralized consumer intake function has been designed to provide national support and
resources to consumers with inquiries or complaints about a bank or other financial institution.
Federal Reserve Consumer Help
P.O. Box 1200
Minneapolis, MN 55480
www.federalreserveconsumerhelp.gov 
Or call toll-free: 888-851-1920
For other state-chartered banks:
Federal Deposit Insurance Corporation
Consumer Complaints Specialist
550 17th Street, NW
Washington, DC 20429
http://www.fdic.gov 
(800) 934-3342 or (202) 942-3100
For national banks:
Comptroller of the Currency
Consumer Complaints Specialist
1301 McKinney Street, Suite 3710
Houston, TX 77010
http://www.occ.treas.gov 
(800) 613-6743
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For savings and loans:
Office of Thrift Supervision
Consumer Complaints Specialist
1700 G Street, NW
Washington, DC 20552
http://www.ots.treas.gov 
(800) 842-6929 or (202) 906-6237
For credit unions:
National Credit Union Administration
Consumer Complaints Specialist
1775 Duke Street
Alexandria, VA 22314
http://www.ncua.gov 
(703) 518-6330
For retailers and most non-depository lenders (mortgage companies):
Federal Trade Commission
Consumer Complaints Specialist
600 Pennsylvania Avenue, NW
Washington, DC 20580
http://www.ftc.gov 
(877) FTC-HELP
For matters concerning state law, contact the State Banking Department
of your state. |
The Federal Reserve Bank of San Francisco has several other consumer
brochures. These brochures are posted on our web site at: http://www.frbsf.org/consumer/index.html.
Questions or comments can be sent to:
Federal Reserve Bank of San Francisco
Public Information - Publications
P.O. Box 7702, MS 1110
San Francisco, CA 94120-7702
(415) 974-2163 or
e-mail us at: Pubs Sf |
Personal Financial Education  |
Learn about . . .
This overview was based on materials originally
created by the Federal Reserve Bank of Philadelphia.
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