Mark A. Gould
Mark Gould is the Federal Reserve System’s first chief payments executive. He is responsible for leading the full range of cash and payment services provided by Federal Reserve Financial Services, working to deliver a fully-integrated suite of payment services and a unified customer experience for financial institutions nationwide.
Mr. Gould is a proven leader with a track record for getting results, cutting through red tape, and driving organizational change to meet the challenges of a dynamic future. He is a fierce advocate for transparency, inclusion and diversity, and mentorship in the workplace. And he is a champion for building cohesive, contemporary, and collaborative culture across traditional organizational boundaries.
Mr. Gould previously served as the chief operating officer and first vice president of the Federal Reserve Bank of San Francisco. From this position, he led the Federal Reserve System’s Cash Product Office, which oversees the processing, quality, and distribution of U.S. currency domestically and internationally.
Mr. Gould’s career at the Federal Reserve began thirty years ago in the Retail Payments Division of the Federal Reserve Bank of San Francisco. Prior to his role as chief operating officer and first vice president and national cash product director, Mr. Gould led the Seattle branch and provided leadership to technology, operations, and administrative functions. He holds a bachelor’s degree in economics from Pacific Lutheran University and a master’s degree in applied economics from Seattle University.
A Washington State native, Mr. Gould keeps his ties to the Northwest by serving as a vice chair on the Board of Regents of Pacific Lutheran University. He now lives in Lafayette, California, with his wife Lisa.