AI Adoption Among Small Businesses: Qualitative Insights from the Small Business Credit Survey

Authors

Rocio Sanchez-Moyano, Natalie Holmes, Sarah Simms

Posted to EERN: September 1, 2026

FEDERAL RESERVE RESEARCH: San Francisco

Nearly 40% of small business respondents to the 2024 Small Business Credit Survey (SBCS) reported either using or planning to use artificial intelligence (AI), revealing a rapidly evolving landscape of adoption among the nation’s smaller firms. Sentiments around AI adoption ranged from enthusiasm to opposition. Reported applications of AI among small business respondents were just as varied, spanning both core operations and support functions. Many firms expressed interest in AI adoption but reported facing barriers, including policy and regulatory limitations, financial costs associated with appropriate tools, time and capacity constraints related to staff training and system upgrades, and knowledge gaps regarding implementation strategies. Other firms deliberately opted not to adopt AI, citing concerns about accuracy and intellectual property rights, the centrality of human interaction to their business model, or an absence of perceived applicability to their operations. These findings from the 2024 SBCS’s initial qualitative inquiry into AI adoption establish a baseline understanding of how small businesses are experiencing this technological transformation and complement forthcoming analysis of the 2025 SBCS, which included a comprehensive supplemental survey module on AI adoption.

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