Sparking Change in New England’s Smaller Cities: Lessons from Early Rounds of the Working Cities Challenge


Kseniya Benderskaya and Colleen Dawicki, Federal Reserve Bank of Boston

Download PDF
(86 KB)

Volume 12, Issue 1 | September 12, 2017

Between 2008 and 2011, a team from the Federal Reserve Bank of Boston joined with state and local leaders to study the many issues facing the smaller industrial city of Springfield, Massachusetts, with an aim to develop strategies to engage more low-income residents in the city’s economy and revitalization efforts.1 Among the questions the study team sought to answer was whether a city like Springfield could even achieve revitalization after so many years of economic decline and population loss and, if so, what would it take to get there? The team investigated the factors that facilitated resurgence in 10 peer smaller industrial cities and determined that effective leadership and collaboration among local institutions were the key factors that distinguished “resurgent” places from struggling cities like Springfield.

Putting into practice the lessons of the Springfield research, the Boston Fed developed the Working Cities Challenge (WCC) to advance leadership and collaboration in New England’s smaller, postindustrial places.2 The Boston Fed, in partnership with a team of private-, public-, and philanthropic-sector leaders, offered competitive grants of up to $700,000 to teams from smaller cities in Massachusetts that committed to working collaboratively across sectors on initiatives that would improve outcomes for low-income residents.

From our close work with those first-round cities and our examination of the independent evaluation of this groundbreaking effort,3 we at the Boston Fed have learned a great deal about what it takes for cities to lead collaboratively, engage community members, inform decisions with data, and change systems to better promote opportunities for their residents. Capturing and sharing these lessons is particularly important to the ongoing WCC effort as additional rounds of the competition are now being replicated in Massachusetts, Connecticut, and Rhode Island, as well as to the larger community development field as it increasingly moves toward an emphasis on developing effective cross-sector solutions to longstanding community problems. For cities that are ready to revitalize through efforts like WCC, what will it take to make lasting change? What can they learn from the cities that have come before them? And what is the Boston Fed doing to adapt its model in response to these lessons? Here, we share four key lessons learned from the WCC process to date, along with the ongoing questions we are focused on as the initiative moves into new states and further funding rounds.

1. It starts with a team of cross-sector leaders committed to finding new ways to work together.

One of the key predictors of a city’s resurgence identified in the Boston Fed’s study is the presence of high-level leaders able to work across sectors and assume shared responsibility for making progress on common goals for their community. Based on this finding, the WCC model supports the development of collaborative leadership as a foundational element for effecting transformative change in its participating cities. Collaborative cross-sector efforts create an opportunity to pool diverse resources and leverage a range of expertise to generate, test, and refine promising strategies. Incubating and normalizing this new style of leadership is particularly important for organizations and residents of smaller cities. With shrinking
municipal budgets and a relatively thin landscape of institutional capital, places that develop a culture of cross-sector collaboration strengthen their capacity to adapt to changing conditions and overcome unanticipated challenges.

Building and growing cross-sector collaborations is easier said than done. The four winning teams in the first round of the challenge (the cities of Chelsea, Fitchburg, Holyoke, and Lawrence) entered the competition with varying levels of experience in managing multistakeholder tables and establishing effective processes for working toward shared goals. One of the toughest challenges facing the groups right out of the gate was how to gain a deeper understanding of the existing team dynamics, including the motivations, contributions, and histories of the partners that could either promote or impede active trust building. Superficial commitment, turf issues, poor communication, and suspicion of others’ motives are some of the relational issues that teams needed to work through in order to maximize their members’ engagement.

Authentic stakeholder engagement and trust building is a process requiring continuous attention and care that collaborations have to manage alongside the implementation of their work on the ground. The teams faced a constant tension in balancing their time between developing a strong, collaborative process and demonstrating timely, tangible progress on their work plans in order to establish credibility for the initiatives. This challenge of having to “prove yourself” often seemed like a catch-22: the fastest way to build credibility is through small victories generated by the collaboration, but these wins are difficult to accomplish without significant engagement and trust between the partners. Even though the WCC model required each partnership to identify a “backbone” organization to steward both parts of work, we quickly discovered that cross-sector collaborations require an initiative director— a dedicated, senior-level staff person tasked with coordinating the planning, implementation, and communication across multiple partners to advance the collective vision.

Hiring an initiative director to focus on managing the partnership and the day-to-day work of the effort critically transformed the teams’ partnership structures from large and unwieldy groups to much more focused teams of core, decision-making members. For instance, the Fitchburg team started out as a less mature collaboration, aiming to improve a broad set of economic and social outcomes in one of the most disadvantaged neighborhoods in the city. Because of the initial breadth of their priorities, the partners felt that their roles were unclear, which made it difficult for some of them to take responsibility for concrete parts of the work. Bringing an initiative director on board had a significant impact on the quality of stakeholder engagement and collective problem solving to refine priority issue areas for the initiative. The director dedicated time to building consensus around shared values and goals and helped create a robust organizational structure of core and advisory partners who felt
joint ownership of the work. One of the foundational values that strengthened members’ commitment was the notion of “give and get.” Applying this principle of reciprocity helped partners understand how their individual commitments contributed to the effort’s broader goals for the neighborhood and the resulting added value for the participating organizations.

In addition to managing and aligning the work of various subgroups within the initiative (such as the executive committee, steering committee, or action teams), it is common for initiative directors to lead or assist with fundraising, data collection and analysis, program design, sustainability planning, and other critical elements that energize this work. Given the important functions that initiative directors perform, we have adjusted our model to require competing grantees in subsequent rounds to include a job description for an initiative director in their proposals so that if they won, they could start the hiring process immediately. As the WCC expands its cohort of initiative directors, our staff will continue exploring ways to support the individuals in this role and deepen our understanding of the challenges that tend to arise at various phases of the initiatives. Having a forum to discuss the issues associated with this job has proven to be an important form of support, helping initiative directors to stay grounded, and we will work on creating other opportunities for peer-to-peer exchange in addition to the workshops in our learning community.

Beyond establishing an initiative director, another important element for successful collaborative initiatives is the development of a new type of leadership among the broader group of stakeholders. Many of the WCC team members are exceptional organizational leaders who are skilled at exercising power and influence within the clearly defined authority structures of their institutions; they have been trained to focus on the specific outcomes of
a single program or organization. However, there are no established organizational charts or work flows to direct cross-sector collaboration. Within these volunteer-based partnerships, there is no hierarchy of authority, and power is shared when stakeholders take responsibility for making a contribution to the shared goal. In this case, the frame of reference relates to the outcomes for and understanding of a specific system, as opposed to an organization.

In Holyoke’s initiative, which focused on increasing the share of Latino entrepreneurs from 9 percent to 30 percent over 10 years, the partnership grew reliant on two or three members to carry the workload. The initial governance structure supporting the effort set the stage for this imbalance by establishing a more traditional nonprofit management approach in which the initiative director served in a CEO role while the partners functioned as an advisory board. An authentic collaborative-leadership model relies on stakeholders to co-create the work of the partnership and agree to change the way their individual organizations do business based on the new learning emerging from joint action. For Holyoke’s team, the initial management structure worked well for supporting its new small-business accelerator program, but it struggled to generate any substantial improvements in the city’s system for nurturing local businesses at various levels of development. As the partnership evolved in scope to cultivate a more comprehensive system for assisting promising entrepreneurs, the stakeholder organizations exercised greater leadership by working to coordinate and bolster their existing service offerings while sharing the responsibility for addressing key gaps in what they began calling the “entrepreneurial ecosystem.”

Noticing that nascent collaborations often struggled to distribute leadership and change
habits and beliefs that stood in the way of progress, we offered training sessions in a framework
known as adaptive leadership. This training has since become the best-received form of technical
assistance among those the Boston Fed offers. Many grantees stressed that this training
would have been even more powerful if offered at the very beginning of the implementation
or design phase. Based on this feedback, we are making adaptive-leadership training mandatory
for winning teams in expansion rounds of the WCC initiative and using it to anchor the
learning community in the first year of implementation for the cities in those rounds.

A final key lesson to share on cross-sector collaboration is that smaller cities seem to have
more volatile political and economic environments than larger or wealthier communities.
Over the past two-and-a-half years, we observed frequent turnover among leadership at key
partner organizations, as well as mayoral transitions at the city level. While we cannot expect
teams to be prepared for all of the unexpected changes in their political and economic landscapes,
their experiences with managing turnover helped us identify promising strategies to
minimize the negative impacts.

For example, in the first year of implementation, Lawrence’s WCC team suffered a loss of
four individuals due to turnover at institutions that were valuable allies in supporting the initiative’s
aim of increasing economic opportunities for parents of public-school students. Once
these representatives moved on from their positions, the organizations would either drop out
of the collaboration or drastically reduce their level of engagement. To reduce the risk of such
capacity loss in the future, the Lawrence team invested in building and maintaining multilayered
relationships with each partner organization, increasing the chance of keeping institutions
engaged for the long haul even after individual staff turnover. Based on this lesson, we are
encouraging winning teams to create additional relationships with high-level leaders at partner organizations and to promote the institutionalization of new practices that are discovered in
the process of developing and testing solutions to shared challenges in the system. In this way,
when one person leaves, there is some established institutional alignment.

2. Improving outcomes for low-income residents requires their voices.

The need to engage community members is implicit in the framing of the WCC, which
emphasizes improving outcomes for low-income residents. How can we be sure that low-income
residents are benefiting from an intervention if their voices are not included in
its design or implementation? Authentic and relentless outreach to groups affected by a
city’s initiative—and those groups’ resulting involvement—lead to a deeper understanding
of issues on the ground, build public will for the effort, and allow residents to hold a team
accountable for results. A key hypothesis in the WCC model is that development of broader
community ownership of the work is important for an effort’s sustainability beyond the life
cycle of its grant. If these initiatives can mobilize support from both the grassroots and grass
tops in the community, they will be less vulnerable to changes in the political and economic
climate, such as mayoral transitions or shrinking public resources.

The teams’ efforts to involve residents and other stakeholders in an authentic dialogue
about issues and priorities for change seem to be leading to new perspectives about opportunities
in the targeted communities. Fitchburg’s experience offers one example of this positive
outcome. At the outset of implementation, some of the partner organizations that had
worked in the city for many years had developed a mind-set that residents of poor, transient
neighborhoods are hopelessly disengaged from community life and that this dynamic was
not going to change. After learning about new approaches and tools for quality community
engagement at our learning community workshops, the team tested them at their subsequent
neighborhood events. The skeptics on the team were surprised to see hundreds of
people attending community design sessions and neighborhood clean-ups and contributing
to productive dialogues about what change should look like in their city. This level of energy
from community residents encouraged Fitchburg State University—located in the neighborhood
but historically isolated from it—to engage in the WCC collaborative working to
improve the quality of life in this area.

While the Round 1 teams have made substantial progress in strengthening their mechanisms
for including residents in authentic dialogue about community issues, we recognize
that these cities entered the competition with higher levels of capacity and skill to do this
work effectively. In general, cities in subsequent rounds will need more up-front support and
technical assistance to be successful community engagers, which is why we are placing this
topic front and center in design-phase workshops that precede implementation.

We expect community engagement to become increasingly robust as teams move from
conceptualizing to implementing their initiatives, and as we build in support along the
way in the form of a learning community and targeted technical assistance. We have also
developed an opportunity for select members of each team to participate in a cross-team cohort that spends a year getting coaching and peer support to strengthen their approaches
to engaging community members.

3. Teams are empowered to learn and adapt when data becomes a tool for learning and not just compliance.

Teams need to track the long- and short-term outcomes of their efforts in order to gauge
the effectiveness of their interventions, change course as needed to maintain progress, and
be held accountable for results. But when that tracking feels like an exercise in compliance, it
can be hard to move away from traditional indicators and approaches that may be easier for
teams to gather and toward a place where data promotes collaboration and learning—exactly
where teams need to be in order to sustain the work needed to achieve results.

We saw Round 1 teams struggle to track progress against indicators from sources like the
American Community Survey because such sources were not updated frequently enough
to reflect the positive stories coming out of their early implementation efforts. As a result,
we realized that our message to the teams concerning the use of data needed to be less
technical and more accessible and empowering. After all, teams were already collecting and
responding to data; it just didn’t always come in the form of an externally generated metric.
For example, the Lawrence team gathered information on hiring needs via one-on-one meetings
with employers and deployed a survey to team members’ organizations to gauge the
level of coordination among service providers. This effort provided the team with evidence
to inform its decision making and strategy, and it was important for the Boston Fed to recognize
that work as data collection.

In order to encourage this kind of learning-oriented data collection and use, we shifted our
language and messaging around data: it is now nested within our core element of “evidence-based
decision making,” a reframing that teams have responded to with enthusiasm (and a
sigh of relief). This concept not only makes data feel more accessible to non-wonks on the
teams but also promotes creative thinking about what kinds of information can be used to
measure and describe progress. The shift in our collective reframing of data is evident in the
way that many teams have de-emphasized secondary data and taken data collection into
their own hands: every Round 1 team has developed and launched a survey of its own, and
teams in the Round 2 and in the Rhode Island rounds have used surveys and focus groups to
inform the planning of their initiatives.

4. Population-level impact and sustainability depend on changing systems.

Like many funding sources for collective-impact efforts, the three-year duration of WCC
implementation grants is much shorter than the amount of time we expect teams will need
to realize their shared goals. Moreover, the problems our teams have taken on are anything
but technical; they are affected by a complex set of actors, institutions, policies, practices,
relationships, and norms that cannot be addressed by the traditional approach of expanding, enhancing, or developing new programs. For this reason, the need for early assessment and
possible restructuring of local processes and procedures—what is often referred to as “systems
change”—is at the forefront of the WCC.

While we feel that systems can be more readily changed in smaller cities with correspondingly
smaller systems, even deciding what system to start with is hard work. One lesson that
has emerged from the Holyoke team is that experimentation makes the concept of systems
change much more accessible. To test the hypothesis that the city’s business-permitting
process presented a barrier to entrepreneurship, team members followed an entrepreneur
through every step. Because the city is a core partner in this work, the opportunities for
streamlining the bureaucratic process were quickly put into place, giving the team an important
win. As a result of the lesson that early experimentation can accelerate systems change
and enhance the ability of teams to shift away from programmatic approaches, the Boston
Fed presented teams with a results framework that pushes teams to develop systems-change
hypotheses, test those assumptions early, and collect evidence to determine if and how those
changes affect the conditions on the ground.

As the Holyoke team demonstrated, systems change need not start with a major overhaul.
Instead, small, focused efforts can provide important early victories that serve as key
moments for learning about what larger-scale efforts will require. The Haverhill team, a
Round 2 winner focused on improving the lives of residents in the city’s Mt. Washington
neighborhood, identified the career center as the target of a number of systems changes in
order to help neighborhood residents gain employment and increase their incomes. As the
team was getting its feet wet, it learned that the bidding process for operating the career
center was about to begin, and the career center featured strongly in the team’s strategies
for improving the employment prospects of neighborhood residents. The team responded
by briefing members on the Workforce Investment and Opportunity Act and participating
actively in the Workforce Investment Board’s process for developing requests for proposals.
Their active participation helped ensure that Haverhill and the needs of Mt. Washington
residents were recognized in the request for proposal. Not only did this give the Haverhill
team an important early victory—just four months into the implementation grant—but it also
helped members learn a tremendous amount about workforce development and the key
actors they will need to influence in order to achieve larger-scale changes for the community.

Moving forward: what questions do we hope to answer in future WCC rounds?

As the WCC expands to additional states and tests its model in additional cities, we can
learn and share more about effective and ineffective approaches, particularly in the context
of smaller cities. By extending the challenge to three different states, we will have the opportunity
to connect different city teams engaged in similar efforts and create issue-specific peer
networks. For each of the core elements in our model, we still wrestle with a number of big picture
questions that could improve our intervention model but require a larger sample of sites in order to validate our findings. The priority questions for our staff include the following:

  • What level of progress, particularly on systems change, can we realistically expect over a three-year grant period?
  • How can we scale the lessons we have learned at the local level into systems change at the state level to influence policies, practices, and funding flows that affect smaller cities?
  • What elements do successful teams and initiatives have in place when they start?
  • Are the capacities built through the WCC (community engagement, collaborative leadership, systems change, data use) being mobilized for other purposes in the city?

Our team will continue to reflect on the lessons we learn as we partner with new city teams
to advance their collective visions for meaningful change benefiting low-income residents.
We are pleased to see strong progress from the first round of winning cities in creating
collaborative teams, strengthening community engagement, and using data to track progress
and make informed decisions. These capabilities are the fundamental components creating
the platform needed to transform the broken systems WCC teams set out to improve.

1. For a thorough discussion of this work, see Lynn Browne et al., Towards a More Prosperous Springfield, Massachusetts: Project Introduction and Motivation (Boston: Federal Reserve Bank of Boston, August 2009).

2. To learn more about the Working Cities Challenge,

3. To view the evaluation, see “Mt. Auburn Associates Mid-point Evaluation of the Working Cities Challenge First Round in Massachusetts Complete,” Boston Fed Working Cities Challenge website, May 4, 2016.

Kseniya Benderskaya is a Senior Community Development Analyst at the Federal Reserve Bank of
Boston and directs the pilot round of the Working Cities Challenge initiative. In this role, Kseniya is
responsible for leading and implementing a Fed-organized competition that aims to foster collaborative
leadership and economic development in smaller cities in New England. Prior to joining the Boston Fed,
Kseniya was an Associate at BlueWave Capital, a Boston-based renewable energy project development
company specializing in solar photovoltaic (PV) development. Kseniya received her bachelor’s degree
from Duke University and completed her master’s in urban planning at Harvard University’s Graduate
School of Design.

Colleen Dawicki is a Senior Community Development Analyst at the Federal Reserve Bank of Boston
where she leads the second round of the Working Cities Challenge in Massachusetts, a competition to
advance collaborative leadership in the state’s smaller cities. Her work with the smaller cities in Massachusetts
began in her previous role as the director of UMass Dartmouth’s Urban Initiative (now the
Public Policy Center), where she undertook applied policy research and provided technical assistance in
support of these cities across the Commonwealth. A former Rappaport Public Policy Fellow and a current
fellow with MassINC’s Gateway Cities Innovation Institute, Colleen holds a master’s in public policy
from UMass Dartmouth and a BA in public and private sector organizations from Brown University.